PRIME AUTO COLLISION CENTER
FAQ
How long will my repair take?
The time needed for repair depends on the extent of the damage, availability of parts, and the shop's current workload. We provide an estimated time frame after assessing your vehicle.
Do you work with insurance companies?
Yes, we work with all major insurance companies. We can help you file your claim and work directly with your insurance adjuster to ensure a smooth process.
Will my insurance cover the repair costs?
It depends on your policy and the type of coverage you have (e.g., collision, comprehensive). We can assist in contacting your insurance company and reviewing your coverage to help understand your options..
How do I know if the repair will be done properly?
We use the latest equipment and follow manufacturer specifications for repairs. Our technicians are highly trained, and we stand behind our work with a warranty on all repairs.
How can I pay for the repairs?
We accept most forms of payment, including credit/debit cards, and checks if available. If you have insurance coverage, your insurance company will pay for the repairs, minus your deductible.
What should I do if my car has a recall related to the repairs?
If there’s a recall on your vehicle that affects the repair process, we will notify you and advise on the next steps. We can work with your dealership or the manufacturer to ensure all recalls are addressed.
FAQ
What is a deductible?
A deductible is the portion of your collision repair paid by you, if the repair is paid fr by an insurance company. This amount will depend on your specific policy.
How do I know if my car is repairable?
Our technicians will conduct a thorough inspection to determine the extent of the damage. In most cases, we can repair any damage, but in severe cases, we’ll let you know if it's a total loss.
What’s the difference between OEM parts and aftermarket parts?
OEM (Original Equipment Manufacturer) parts are made by the manufacturer of your vehicle, while aftermarket parts are produced by third-party companies. We can discuss your preferences and which parts are best suited for your repair.
Can I get a rental car while my vehicle is being repaired?
Yes, we can assist with arranging a rental car, depending on your insurance coverage and availability.
What should I do if my car is unsafe to drive after an accident?
If your car is unsafe to drive, you should not attempt to drive it. Contact us for a tow, or if necessary, your insurance company for towing assistance.
How do I maintain my car after repairs?
After repairs, it’s important to follow regular maintenance schedules and take care of your car's exterior to prevent damage. We can provide guidance on proper care and maintenance.